|“Before, my son had Medicaid, but I didn’t. Now with
HIPP, our whole family has health insurance.”
HIPP Current Member
How to Reach Us
What is the HIPP phone number?
You can call 1-800-440-0493. We take calls from 7 a.m. to 7 p.m. Central Time, Monday to Friday. We will ask you for your name and case number when you call. If you have a speech or hearing disability, you can call by using the relay service of your choice. The state of Texas offers Relay Texas at 7-1-1.
What is the HIPP fax number?
Fax to 1-866-409-1188 (toll-free). You can send a fax anytime, day or night. Allow 1 to 2 work days for us to review the fax. It’s best to use the fax cover sheet. To get the fax cover sheet, click here.
Note: Always put your name and case number on the fax.
What is the HIPP mailing address?
GET HIPP TEXAS
P.O. Box 201120
Austin, TX 78720-9774
Note: Always put your name and case number on things you send HIPP. Send copies only. We cannot return papers to you.
Who can call HIPP about my case?
The person in your family who has the insurance needs to call us first. That person must tell us who we can talk to about your family’s case. We can talk to anyone that person tells us to talk to. To tell us who can talk to us about your case, you need to send us a filled out consent form. You can get the form by either:
- Click here to download a consent form.
- Calling 1-800-440-0493 (toll-free). Ask them to mail you a consent form.
Call 1-800-440-0493 (toll free), Monday to Friday, 7 a.m. to 7 p.m. Central Time.